Through its large network of offices and agents, GDL renders the full range of agency and support services to many of the world's leading ship owners, operators and charterers. GDL can organize documentation, obtain port clearance, as well as coordinate and arrange for vessel needs, quickly and efficiently taking care of all the routine tasks of any ship pulling into port. In addition, GDL provides its principals with up-to-minute information and reports, ensuring maximum synchronization of requests and services.
By deploying a structured way of operating across its network, GDL can handle multiple port calls and deliver predictability of services, increasing the efficiency and reducing the administrative expenses of its principals.
Ship agency services GDL is able to provide include among others the following:
- 24/7/365 operational attendance
- Pre arrival services
- Port operation services
- Post departure services
- Emergency response and incident management
- Appointment acknowledgement
- Pre call pre-planning
- Vessel service
- Cargo pre-planning
- Claims handling
- Arrival arrangements
- Arrival clearance
- Coordination of booked services
- Monitoring of vessel operations
- Port rotation planning
- Customs and harbor services documentation
- Bunker delivery coordination
- Storage bunkers arrangements
- Cargo supervision
- Cargo release
- Bill of Lading arrangements
- Berthing
- Pilot services
- Supply of tugboats and barges / supply boats / crew boats
- Cargo collection
- Luggage handling
- Vessel boarding
- Claims handling
- Tally supervision
- Bill of Lading arrangements
- Berthing
- Pilot services
- Contacts with the local authorities and harbor authorities
- Repairs
- Stevedoring
- Departure arrangements
- Disbursement accounts
- Crew change assistance
- Crew transportation to and from vessels
- Arranging visas and immigration formalities
- Crew medical assistance
- Meet and greet service
- Hotel/air ticket reservations
- Draft survey coordination
- Marine survey
- Ship, crew and passenger services
