To provide impeccable services, prevent deficiencies and minimize disruptions of any kind, GDL implements rigorous ISO certified Quality Management processes and procedures as well as Risk Management policies that effectively tackle all potential vulnerabilities and threats to an operation.
Quality Assurance
GDL has been awarded the following certifications that acknowledge its ongoing commitment to continuous improvement, service quality and dedication to customer satisfaction and ensure greater efficiency and effectiveness throughout the organization:
ISO 9001:2008 for its Quality Management System based on a number of principles and requirements, including a focus on customer satisfaction, robust leadership providing strategy and direction, decision-making based on sound data, system approach to management, continual improvement processes and a strong culture of involving and encouraging people.
ISO 22301:2012 for its Business Continuity Management System based on its ability to implement and continually improve a documented management system that protects against, reduces the likelihood of occurrence, prepares for, responds to, and recovers from disruptive incidents when they arise.
ISO 14001:2005 for its Environmental Management System that allows the organization to ensure reduced costs for waste management, make savings in consumption of energy, water and raw materials, and achieve a framework for continuous improvement of performance on environmental protection.
ISO 27001:2006 for its Information Security Management System designed to achieve the satisfactory implementation of information security that ensures confidentiality, integrity and access to information by authorized persons.
ISO 22000:2005 for its food safety management system, to demonstrate its ability to control food safety hazards in order to ensure that food is safe at the time of human consumption. This standard is applicable to all organizations which are involved in any aspect of the food chain and want to implement systems that consistently provide safe products.
OHSAS 18001:2008, a British Standard for occupational health and safety management systems. To put in place demonstrably sound occupational health and safety performance. OHSAS 18001 widely seen as the world’s most recognized occupational health and safety management systems standard.
90% of GDL network members are ISO certified, while optimal quality management processes are set as benchmarks and shared by all network members.
GDL follows OHSAS 18001 procedures and processes to ensure the highest health and safety standards throughout its network operations. Its commitment to uncompromising safety translates to adherence to strict safety and occupational health requirements, employee training, and regular performance measurements.
Embracing a culture of safety across its operations, GDL implements processes to systematically identify, monitor, assess and minimize the probability and/or impact of risks. On this basis, it conducts regular risk assessments and develops mitigation plans to reduce hazards.
Continuous improvement in all aspects of our business is integral to our philosophy and that is why we frequently conduct training programs for our network members to expand their skillsets, and implement upgrades to our policies and practices ensuring alignment with the highest standards.
Over the last few years our supply chain has become truly global, having grown and developed in line with the NATO and growing number of national logistic support contracts we are performing. In parallel we have been considering how our CSR policy should be recast to take account of our worldwide footprint and the many different compliance regimes now encompassed. We have concluded that the central plank in our CSR policy should emphasise compliance throughout our supply chain with the Universal Declaration of Human Rights and the associated Guiding Principles for Business. Whilst this provides us with a firm, generally applicable CSR foundation, we are also committed to monitoring through our supply chain specific relevant local regulatory developments worldwide, such as those concerning Minimum Wages, Slavery and Child Labour. Accordingly we have taken steps to ensure that throughout our supply chain:
awareness of each of the Human Rights enshrined in the Universal Declaration and of the International Labour Organization’s Fundamental Principles and Rights at Work are periodically refreshed; and
any incidents and associated remedial measures are reported to GDL HQ so that the lessons to be learned can be disseminated.
